Hello, How Can We Help You?

Instinct EMR
Navigation
EMR PDF Label Printing Guide
Print

EMR PDF Label Printing Guide

This guide will show you how to set-up and start printing labels easily from PDFs to your label printer of choice.

⚡ Important Note: Some Instinct set up is required before you can utilize this feature and Zebra printers will have conflicting label orientation settings from DYMO. Please let us know if you will be using a Zebra or DYMO printer and which label type you’ve purchased and have an admin contact us at support@instinct.vet to enable PDF Labels.

Table of Contents

What You’ll Need to Get Started

Printing Configuration Set Up

Printing a Label

Troubleshooting Tips

What You’ll Need to Get Started

You can use any model DYMO LabelWriter or Zebra Label Printers. We also support 3 DYMO brand label options that are easy to find at any office supply store.

  1. Hardware: DYMO LabelWriter or Zebra Label Printer
  2. Software: Corresponding DYMO or Zebra printing driver from their website.
  3. Required Labels: 

Then have a member of your hospital’s admin team contact us at support@instinct.vet to let us know which label printer you’re using (DYMO or Zebra) and which of the 3 above labels you’ve purchased.

If you are still using the LabelValue Veterinary Labels from our previous DYMO Integration with DYMO Web Connect Service, it is best to continue utilizing the integration until you’ve finished your stock of LabelValue Labels as these off-brand labels are still not compatible with the DYMO 550 model, and require a specialized custom page set up to use with our PDF Label Printing feature.

Printing Configuration Set Up

The initial set up is only needed once per computer, or can be applied by your IT department to your label printer shared across your network.

  • Download the printer driver for your printer model from either DYMO or Zebra
  • Insert your label paper into the printer (label side down)
  • If needed, configure your label printer settings to the below specifications depending on your type of label printer, labels, and operating system:

DYMO LabelWriter Name Badge Labels 30857 (2 1/4″ x 4″, 57mm x 102mm) – Compatible with both Zebra and DYMO printers.

  • Size: width 2.25″ / 57mm & height 4” / 102mm
  • DYMO System Page Size: 30857 Badge Label
  • DYMO Chrome Page Size:
    • For Windows: 30857 Badge Label
    • For Mac: custom 54.02×100.84mm
  • ZEBRA System Page Size: 2.25×4.00
  • ZEBRA Chrome Page Size: 2.25×4.00

DYMO LabelWriter Shipping Labels 30323 (2 1/8″ x 4″, 59mm x 102mm) – Compatible with DYMO printers only.

  • Size: width 2.125″ / 59mm & height 4″ / 102mm
  • DYMO System Page Size: 30323 Shipping
  • DYMO Chrome Page Size: 
    • Windows: 30323 Shipping
    • Mac: custom 54.02×100.84mm

DYMO LabelWriter Large Shipping Labels 30256 (2 5/16″ x 4″, 59mm x 104mm) – Compatible with DYMO printers only.

  • Size: width 2.3125 / 59mm & height 4” / 104mm
  • DYMO System Page Size: 30857 Badge Label / Shipping Address
  • DYMO Chrome Page Size:
    • Windows: 30857 Badge Label / Shipping Address
    • Mac: custom 58.76×101.6mm 

Printing a Label

When filling a prescription or printing a Patient Label, clicking the corresponding button will initiate a PDF request in the bottom left hand corner.

Your computer’s default print preview will automatically open allowing you to direct the label to be printed to your desired label printer. Your computer will save the selection for the next time you print a label in this manner.

OS Default Print Preview: 
1. Select the label printer you want to print to
2. Paper Size: this is your label size
3. Layout: Portrait Orientation
4. Scale %: Default or 100%/Fit Scale

Mac OS
Windows OS

Adobe Acrobat Reader Option: 

  1. From Adobe Acrobat print dialog
    1. Select the label printer you want to print to
    2. Fit and Choose paper source by PDF page size selected in the Paper Sizing
    3. Select Auto or Portrait Orientation
      1. If this is not working, click the “Page Setup…” button and confirm that the options have the correct page size selected for your label.

During Print Preview, you may notice the label dimensions displayed along the top of the label to help remind you which paper size to select when printing. This text will not print out on your label.

Troubleshooting Tips

  • Please make sure the signalment for this patient is completely filled out (Age, Birth Date, Gender, Species, Breed). This can be edited by clicking Admin (calendar icon within left sidebar) and selecting the patient name under ‘Patient Registration’. If any signalment information is missing, the label will not print.
  • If your label printer prints one or more blank labels before / after / in between correctly printed labels, or the labels to not align correctly (printing starts or stops in the middle of a label), press the feed button on the front of your printer. If it advances more than one label, or it does not advance a full label, then it is most likely caused by a label issue. In this case, please confirm that the labels have been loaded correctly and that you are also using genuine DYMO labels.
  • Ensure your label printer is routinely cleaned per printer instructions, and that the internal ‘slider’ is situated correctly so multiple labels aren’t printing back to back. The below picture is an example of the slider on a DYMO brand printer:
  • If labels are still misaligned, please recalibrate your printer to make sure it is aligning the labels properly. Also ensure the correct label paper size is selected when printing (the label dimensions are displayed along the top of the label).

Auto Calibrating a Zebra Printer:

  1. Open printer
  2. Move arrow to align with mark or gap on labels. The arrow needs to be aligned to the middle of the gap furthest to the left.
  3. Hold down Pause and Cancel buttons for 5 seconds
  4. Printer will spit out 2-3 labels while it calibrates.
  5. Printer is calibrated.