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Instinct EMR
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  • Standalone Patient Documents
  • EMR Vaccine Reminders Guide
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  • Common Hospitalization Workflows
  • Ordering, Charging, & Changing Fluids, Additives, and CRI's
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  • How Instinct EMR Captures Charges
  • Streamlining Charges - Instinct EMR Tips and Guidelines
Integrations
  • Integrations Reference Guide
  • Antech Diagnostic Integration
  • Asteris Integration
  • Client Chat (Powered by Twilio)
  • Cubex Integration
  • Dictation Programs in Instinct
  • DYMO Integration with Web Connect Service Guide
  • Gravity Payments User Guide
  • Gravity Text/Link To Pay
  • Heska Point-Of-Care Diagnostics Integration
  • IDEXX VetConnect
Analytic Reports
  • EMR Analytics Guide
  • Accounts Receivable (A/R) Summary Report
  • EMR Controlled Substance Report
  • Deceased Patients Report
  • Incomplete Charts Report
  • Open Invoices Report
  • Order Summary Report
  • Patient Census Detail Report
  • Practice Summary Report
  • Provider Commissions Reporting in Instinct
  • Provider Summary and Details Analytic Reports
  • Referrer Details Report
  • Revenue Details Report
  • Taxes, Non-taxable Sales, and Discounts Report
  • Transaction Details Report
  • Transaction Summary Report
EMR Training Videos, Quizzes & Webinars
  • Instinct Office Hours 
  • Instinct Academy: EMR Admin Webinar
  • Getting Started With Instinct EMR: An Admin Training Guide
  • Getting Started With Instinct EMR: A Training Guide
  • EMR Training Guide Quizzes
  • Meet Instinct EMR
  • Instinct EMR Reference Video
  • EMR Training Video: Admin - Calendar Section
  • EMR Training Video: Admin - Medical Record Section
  • EMR Training Video: Admin - Overview
  • EMR Training Video: Analytics Module
  • EMR Training Video: Analytics Reports Overview
  • EMR Training Video: Antech Diagnostic Integration
  • EMR Training Video: Appointment & Event Calendars
  • EMR Training Video: Asteris Integration
  • EMR Training Video: Ax Mode
  • EMR Training Video: Business Office Overview
  • EMR Training Video: Business Office - Accounts
  • EMR Training Video: Business Office - Appointments
  • EMR Training Video: Business Office - Events
  • EMR Training Video: Business Office - Financials
  • EMR Training Video: Business Office - Patient Registration
  • EMR Training Video: Business Office - Referrers
  • EMR Training Video: Charts
  • EMR Training Video: Client Chat
  • EMR Training Video: Comm Log
  • EMR Training Video: Estimates
  • EMR Training Video: Gravity Payments Integration
  • EMR Training Video: Heska Diagnostic Integration
  • EMR Training Video: IDEXX Integration
  • EMR Training Video: Invoice
  • EMR Training Video: Look Up
  • EMR Training Video: Navigating EMR
  • EMR Training Video: Patient Info Bar
  • EMR Training Video: Payments and Ledger
  • EMR Training Video: Plumb's Veterinary Drug Formulary
  • EMR Training Video: Rapid Registration
  • EMR Training Video: Rx Module
  • EMR Training Video: Status Boards
  • EMR Training Video: Task List
  • EMR Training Video: Treatment Sheet
  • EMR Training Video: Vaccine & Service Reminders
  • EMR Training Video: Vitals Board
EMR Training Videos
  • Instinct EMR Reference Video
  • EMR Training Video: Admin - Calendar Section
  • EMR Training Video: Admin - Medical Record Section
  • EMR Training Video: Admin - Overview
  • EMR Training Video: Analytics Module
  • EMR Training Video: Analytics Reports Overview
  • EMR Training Video: Antech Diagnostic Integration
  • EMR Training Video: Appointment & Event Calendars
  • EMR Training Video: Asteris Integration
  • EMR Training Video: Ax Mode
  • EMR Training Video: Business Office Overview
  • EMR Training Video: Business Office - Accounts
  • EMR Training Video: Business Office - Appointments
  • EMR Training Video: Business Office - Events
  • EMR Training Video: Business Office - Financials
  • EMR Training Video: Business Office - Patient Registration
  • EMR Training Video: Business Office - Referrers
  • EMR Training Video: Charts
  • EMR Training Video: Client Chat
  • EMR Training Video: Comm Log
  • EMR Training Video: Estimates
  • EMR Training Video: Gravity Payments Integration
  • EMR Training Video: Heska Diagnostic Integration
  • EMR Training Video: IDEXX Integration
  • EMR Training Video: Invoice
  • EMR Training Video: Look Up
  • EMR Training Video: Navigating EMR
  • EMR Training Video: Patient Info Bar
  • EMR Training Video: Payments and Ledger
  • EMR Training Video: Plumb's Veterinary Drug Formulary
  • EMR Training Video: Rapid Registration
  • EMR Training Video: Rx Module
  • EMR Training Video: Status Boards
  • EMR Training Video: Task List
  • EMR Training Video: Treatment Sheet
  • EMR Training Video: Vaccine & Service Reminders
  • EMR Training Video: Vitals Board
Instinct Academy
  • Instinct Office Hours 
  • Instinct Academy: EMR Admin Webinar
EMR ProTips
  • Heska Request ID
  • Filters/Sorting Guide
  • Insulin Therapy Guide
  • Snippets
  • EMR Product Groups
  • How does Instinct EMR handle Daylight Saving Time?
  • How do I set up an on-the-way patient in EMR?
  • How Do I Print In Instinct EMR?
  • Alerts Guide
  • Patient Safety Warnings For Chemotherapy Medications
  • What is an EMR Superuser?
  • Reopening a Visit/Treatment Sheet
  • How do I copy/paste Vitals in EMR?
  • EMR Assign To Me
  • EMR Invoice Tags
  • EMR ID System
  • Status Board not showing all patients
  • How do I mark a patient as deceased?
  • How do I skip or not complete a treatment?
  • Common OP/IP Product Groups
  • How do I record vitals if the patient isn’t due for them now?
  • Differences between Optional q1h Frequency, Every 1h, PRN, and UC
  • How do I view a previous Tx Sheet or download/print a Tx Sheet?
  • Communication Tools in Instinct
  • Weight Calculator (optional)
  • Advanced Patient Search
  • Handy Keyboard Shortcuts
  • Adding order notes, call parameters, or specific instructions to a treatment
  • Do orders reschedule automatically if I complete a treatment before/after the scheduled time?
  • Copy All Medications
  • Viewing Discontinued Medications
  • Other/Miscellaneous orders
  • Accessing Plumb's Drug Formulary in EMR
  • How do I exit full screen so I can minimize Instinct?
  • Multi-frequency orders using tabs
  • Using Emojis in Instinct
  • Vital Notes
  • How do I print a Tx Sheet?
  • How do I copy/paste vitals?
  • How Do I View or Change the Code Status?
  • Adding a One-Off treatment
  • Who Added, Changed, or Discontinued an Order?
  • Adding an Alert that doesn’t exist
  • TV Mode/Whiteboard User ID
  • How to access Instinct from a web browser on a tablet
  • How do I put Instinct on a TV screen?
  • 'Instinct needs to authenticate your practice' message
  • How do I switch hospital locations?
  • I forgot/was never given a login PIN
  • Automatic Charges
  • Bulk Edit On Treatment Sheet
  • Can I change my PIN or login credentials?
  • Workflow Tags
  • How do I indicate other Patient Care Team Members?
  • Patient Safety Warning Systems
  • Triage Tags
  • How do I copy/paste from Instinct
  • How do I edit completed Vital entries?
  • How does My Board and pinning work?
  • How do I move the tx sheet if my patient was transferred to our other location?
  • Why is there no calculator for this medication order?
  • How to edit/delete a completed treatment
  • Creating/editing a Vital product
  • Viewing vitals from another visit or across a patient's lifetime
  • Why is there a money symbol next to some orders?
EMR Technology Guidelines
  • Zebra Label Printer Setup on macOS
  • Routine Maintenance of Instinct
  • Instinct System Status
  • Hardware & Technology Guidelines
  • Installing Instinct on Home Computers
  • Internet & Power Outage Guidelines
EMR Release Updates
  • September 2023 EMR Release Updates
  • August 2023 EMR Release Updates
  • July 2023 EMR Release Updates
  • June 2023 EMR Release Updates
  • May 2023 EMR Release Updates
  • April 2023 EMR Release Updates
  • March 2023 EMR Release Updates
  • February 2023 EMR Release Updates
  • January 2023 EMR Release Updates
  • December 2022 EMR Release Updates
  • November 2022 EMR Release Updates
  • October 2022 EMR Release Updates
  • September 2022 EMR Release Updates
  • August 2022 EMR Release Updates
  • July 2022 EMR Release Updates
  • June 2022 EMR Release Updates
  • May 2022 EMR Release Updates
  • April 2022 EMR Release Updates
  • March 2022 EMR Release Updates
  • February 2022 EMR Release Updates
  • January 2022 EMR Release Updates
  • December 2021 EMR Release Updates
  • November 2021 EMR Release Updates
  • October 2021 EMR Release Updates
  • September 2021 EMR Release Updates
  • August 2021 EMR Release Updates
EMR Onboarding Documents
  • Getting Started With Instinct EMR: An Admin Training Guide
  • Getting Started With Instinct EMR: A Training Guide
  • EMR On-Site Go-Live Guide
  • What is an EMR Superuser?
  • EMR Virtual Go-Live Guide
  • Medical and Workflow Guidelines
Installing Instinct on Home Computers
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Installing Instinct on Home Computers

This guide will provide you with everything you need to know to install Instinct on your personal devices.


Getting Started

Before attempting to Install Instinct on your personal computer, make sure you have access to both the Instinct Client App download file and the “instinct_token”. Your Hospital Administrator or IT Department will be able to provide these to you as needed. Please note: Instinct is optimized for devices with a screen size of 12” or larger for both a safety and user experience perspective. We do not recommend installing Instinct on any devices that are smaller than 12″.

If you’re looking to use Instinct on a Chromebook, follow the instructions here.


Installing the Instinct Client App

Installing the Instinct Client App is easy – just follow the steps below:

  1. Download the Client App file sent to you from your Hospital Administrator or IT Department. This is labeled as ‘Instinct-5.1.0-win-ia32.exe’ for Windows and ‘Instinct-5.1.0-mac-x64-Intel.dmg’ or ‘Instinct-5.1.0-mac-arm64-Silicon.dmg’ for Macs.
  2. Run (double-click) the Client App to install on your computer.

If you are installing the Instinct Client App on a Mac computer, you may see a pop-up that states the file can’t be opened because it is from an unidentified developer. If this occurs, simply locate the file in “Finder”, hold down the “control” button on your keyboard, and click the file. Select “Open” from the menu and Instinct will install/create a shortcut on your computer.

  1. The app will automatically launch after install.
  2. A new desktop icon will appear for the Instinct Client App. We recommend pinning it to the Start menu/Taskbar on Windows or dragging it to the Dock on Mac devices.
  3. Continue with the instructions below (this will be different for PC vs. Mac) and download the “instinct_token” file to access your hospital within the app.

Installing the “instinct_token” file

Instructions for a PC Computer

  1. Download the “instinct_token” file provide by your hospital administrators or IT Team. (NOTE: Please do not rename or modify the file at all.)
  2. Open File Explorer and navigate to C:\ (C drive).
  3. Copy the “instinct_token” file from the download location to your computer’s C:\ (alternatively, click and drag this token file to the C:).
  4. Open the Instinct app (which was downloaded from the “Installing the Instinct Client App” instructions above) and click “Start Auto-Log In”. This searches your C:\ folder for the “instinct_token” to confirm your hospital credentials.

If you are unable to move past the “Start Auto-Log In” screen, make sure the “instinct_token” is stored in your C:\ drive and drag/drop the file onto the app login screen, as shown below.

Instructions for a Mac Computer

  1. Download the “instinct_token” file provided by your hospital administrators or IT Team. (NOTE: Please do not rename or modify the file at all.)
  2. Store the “instinct_token” file on your device (such as your “downloads” folder). Be sure to store it in a location where it will NOT be accidentally deleted.
  3. Open the app and drag/drop the token file onto the app login screen.

Congratulations! You have installed Instinct!

If you are having difficulty installing Instinct please contact your Hospital Administrator or IT Department for assistance.

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