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Instinct EMR
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Back To TopicsEMR User Guides
  • Account Deposits, Account Credits, & Unapplied Payments Guide
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  • Transaction Details Report
  • Transaction Summary Report
  • Standalone Patient Documents
  • Open Invoices Report
  • Incomplete Charts Report
  • Accounts Receivable (A/R) Summary Report
  • EMR Vaccine Reminders Guide
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  • Provider Summary and Details Analytic Reports
  • EMR Financials and Account Ledger Guide
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  • EMR Shareville Guide
  • EMR Shareville rVet Guide
  • EMR Comm Log User Guide
  • EMR Referrer Guide
  • EMR Gravity Payments User Guide
  • EMR Inventory Guide
  • Outpatient and ER Workup Guide
  • Common Hospitalization Workflows
  • Ordering, Charging, & Changing Fluids, Additives, and CRI's
  • Maintaining Instinct
  • How Instinct EMR Captures Charges
  • Streamlining Charges - Instinct EMR Tips and Guidelines
  • Dictation Programs in Instinct
Analytic Reports
  • Taxes, Non-taxable Sales, and Discounts Report
  • Transaction Details Report
  • Transaction Summary Report
  • Open Invoices Report
  • Incomplete Charts Report
  • Accounts Receivable (A/R) Summary Report
  • Provider Summary and Details Analytic Reports
  • EMR Controlled Substance Report
EMR Training Videos, Quizzes & Webinars
  • Instinct Academy
  • EMR Training Guide Quizzes
  • EMR Training Video: Appointment & Event Calendars
  • EMR Ax Mode Training Video
  • Instinct EMR Reference Video
EMR ProTips
  • Provider Commissions Reporting in Instinct
  • Filters/Sorting Guide
  • Insulin Therapy Guide
  • Snippets
  • Routine Maintenance of Instinct
  • EMR Product Groups
  • How does Instinct EMR handle Daylight Saving Time?
  • How do I set up an on-the-way patient in EMR?
  • How Do I Print In Instinct EMR?
  • Alerts Guide
  • Patient Safety Warnings For Chemotherapy Medications
  • What is an EMR Superuser?
  • Reopening a Visit/Treatment Sheet
  • How do I copy/paste Vitals in EMR?
  • EMR Assign To Me
  • EMR Invoice Tags
  • EMR ID System
  • 24 Hour Treatment View
  • Status Board not showing all patients
  • How do I mark a patient as deceased?
  • How do I skip or not complete a treatment?
  • Common OP/IP Product Groups
  • How do I record vitals if the patient isn’t due for them now?
  • Differences between Optional q1h Frequency, Every 1h, PRN, and UC
  • How do I view a previous Tx Sheet or download/print a Tx Sheet?
  • Communication Tools in Instinct
  • Weight Calculator (optional)
  • Advanced Patient Search
  • Handy Keyboard Shortcuts
  • Adding order notes, call parameters, or specific instructions to a treatment
  • Do orders reschedule automatically if I complete a treatment before/after the scheduled time?
  • Copy All Medications
  • Viewing Discontinued Medications
  • Other/Miscellaneous orders
  • Accessing Plumb's Drug Formulary in EMR
  • How do I exit full screen so I can minimize Instinct?
  • Multi-frequency orders using tabs
  • Using Emojis in Instinct
  • Vital Notes
  • How do I print a Tx Sheet?
  • How do I copy/paste vitals?
  • How Do I View or Change the Code Status?
  • Adding a One-Off treatment
  • Who Added, Changed, or Discontinued an Order?
  • Adding an Alert that doesn’t exist
  • TV Mode/Whiteboard User ID
  • How to access Instinct from a web browser
  • How do I put Instinct on a TV screen?
  • 'Instinct needs to authenticate your practice' message
  • How do I switch hospital locations?
  • I forgot/was never given a login PIN
  • Automatic Charges
  • Bulk Edit On Treatment Sheet
  • Can I change my PIN or login credentials?
  • Workflow Tags
  • How do I indicate other Patient Care Team Members?
  • Patient Safety Warning Systems
  • Triage Tags
  • How do I copy/paste from Instinct
  • How do I edit completed Vital entries?
  • How does My Board and pinning work?
  • How do I move the tx sheet if my patient was transferred to our other location?
  • Why is there no calculator for this medication order?
  • How to edit/delete a completed treatment
  • Creating/editing a Vital product
  • Viewing vitals from another visit or across a patient's lifetime
  • Why is there a money symbol next to some orders?
EMR Technology Guidelines
  • Routine Maintenance of Instinct
  • Instinct System Status
  • Hardware & Technology Guidelines
  • Installing Instinct on Home Computers
  • Internet & Power Outage Guidelines
EMR Release Updates
  • December 2022 EMR Release Updates
  • November 2022 EMR Release Updates
  • October 2022 EMR Release Updates
  • September 2022 EMR Release Updates
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  • March 2022 EMR Release Updates
  • February 2022 EMR Release Updates
  • January 2022 EMR Release Updates
  • December 2021 EMR Release Updates
  • November 2021 EMR Release Updates
  • October 2021 EMR Release Updates
  • September 2021 EMR Release Updates
  • August 2021 EMR Release Updates
EMR Onboarding Documents
  • EMR On-Site Go-Live Guide
  • What is an EMR Superuser?
  • EMR Virtual Go-Live Guide
  • Medical and Workflow Guidelines
What is an EMR Superuser?
Print

What is an EMR Superuser?

Leading the Change to Instinct EMR.


Congratulations on being an Instinct EMR Superuser! Your hospital has carefully selected you to assist the Instinct team for a successful go-live. We can’t wait to start working with you.

After 200+ successful Instinct go-lives, we have found that one of the best ways to make Instinct a success is by empowering individual leaders on the team. After reviewing our training manuals or viewing a few demonstrations with one of our team members, we ask that each of you share your list of questions or possible concerns (if you don’t have any, that’s great!).

We will then set a time to meet with your hospital superusers to come up with a plan for how best to lead the change. You will be getting to know the Instinct support team a lot more over the next few weeks, and we’ll be available to answer any questions you have prior to the go-live.


We’ve outlined some helpful FAQs below:

What is a superuser?

  • Superusers are team members at the hospital who have become familiar with Instinct EMR in advance and are involved in additional training prior to go-live so they can lead their teams during implementation. Superusers also help answer workflow questions from team members, promoting a smooth transition to Instinct EMR during and after go-live.

How many superusers should my hospital have?

  • We typically recommend having 1 superuser assigned per shift or per service (especially for evening/overnight shifts) during go-live.

What’s the difference between a superuser and an admin user?

  • Superusers are more of a “go-to” person and utilize additional training to lead the rest of your hospital staff. Superusers can provide insight on your practice’s workflow processes.
  • Admin users are the few hospital leaders able to edit products and groups, manage team members, and perform additional admin-related tasks when it comes to setting up and maintaining EMR. Admin users can also be superusers!

What are my responsibilities as a superuser during go-live?

  • Be the positive voice helping to explain how awesome Instinct EMR is!
  • Be involved in coordinating demonstration times with your admin team during go-live so all team members are able to attend. We typically recommend scheduling several demonstrations for medical staff (two 1-hour sessions are needed for full training) and 1-3 front desk trainings which are 60-minutes long.
  • Assist your team in transitioning hospitalized patients from their current treatment sheet to Instinct EMR on Day 1 of go-live. Encourage them to enter this information themselves as this is the best way to learn!
  • Be easily available during go-live to help answer questions from your team.
  • Act as a liaison and communicate any workflow challenges/questions to the Instinct team.
  • Continue to lead your team and answer questions after go-live.
  • Assist in training new staff members.
  • Develop an ‘Instinct Committee’ at your hospital and meet weekly/biweekly after go-live to address and communicate any workflow changes.

Pre-Training Checklist for Superusers

  • How to register a new patient/account in Business Office
  • Understand how to schedule/edit/delete appointment availabilities, scheduled appointments, and drop-offs within the Appointments Calendar
  • How to check a patient in/out of Instinct
  • How to add new Referrers in Business Office
  • How to link an rVet to a patient and understand Shareville
  • Using the Charting section, be comfortable creating custom exam forms and record patient information
  • Create Estimates to share with clients and ultimately build treatment sheets from them
  • Learn the Invoice section to build/edit invoices, document payments, and use Invoice Tags
  • Management of new and existing Prescriptions
  • Use of the Comm Log to communicate with owners or referring/specialty veterinarians
  • Using the Filters and the importance of assigning Doctor, Ward, and Service for all patients
  • Using the ‘Ready to Admit’ and ‘Ready to Go’ icons and how they will work best for your hospital
  • Triage Tags and the different ways to use them effectively at your hospital
  • How to move patients from board to board and when
  • Understand how the exam and Hospitalization drop-down works and their charging frequency
  • Using OP/IP Product Groups and specialty services
  • Using Bulk Edit and bulk discontinue features
  • Ordering medications and using our drug calculator and Plumb’s features
  • How to order and update IV fluids, CRIs, and IVF Additives orders
  • How to Edit Completed Treatments
  • How to ‘Not Complete’ a treatment and reschedule
  • Using the ‘Assign to me’ icon
  • How to use Ax Mode as an electronic anesthesia sheet
  • How special fees/timed fees work with Automatic Charges
  • How charges get to the EMR invoice
  • Manage the Financials and Account Ledger

Helpful Training Tools

  • Careville: Careville is our online help desk, where you can find user guides, training videos, and tips for becoming an EMR pro—fast.
  • Hardware and Technology Guidelines
  • Medical and Workflow Guidelines
  • Virtual Go-Live Guidelines
  • On-Site Go-Live Guidelines

💡 ProTip: For more information about what it takes to be a Superuser, check out this awesome Pick The Brain article: Meet the Superuser: Our #1 Tip for Adopting New Veterinary Software

CONTACT US

Instinct Science
54 East Oakland Ave
Doylestown, PA 18901
sayhi@instinct.vet
866.267.1818
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