In most connected practices, check in/out, invoice flags, and sending invoice items back are all controlled by your practice software.
Cornerstone/Avimark/Impromed/Infinity Practices: This is most likely because IDEXX Sync (the program that connects your main software to Instinct) is not working at your practice. This means that check in/out cannot occur automatically and invoice flags will not be accurate. If you suspect this, please contact your practice administrator to confirm (and fix). You can ask them to “restart the Datapoint Services” on your server (not the server itself, just restart the Datapoint Services). If that doesn’t work they may need to reach out to IDEXX to get it working. Their standard support hours are 7:00 AM – 4:30 PM Central Time on Monday through Friday. Email: DataPointSupport@idexx.com // Phone: 888-557-6521.
In the meantime, you can still check patients in and out of Instinct manually via Business Office (calendar icon in left sidebar). Under Patient Registration, search by Name or Patient ID if they already exist. You can also choose to Create a New Patient here, but make sure the Client and Patient IDs are copied exactly.
💡 ProTip: See here for steps to Check In manually: Manual Check In/Out Guide
- Once the connection is restored, Instinct will automatically sync manually entered patients with your practice software and invoice flags/write back will return to normal.