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Instinct Treatment Plan
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Back To TopicsInstinct Treatment Plan User Guides
  • Username and Passwords
  • AVImark Integration
  • ImproMed Integration
  • Instinct Treatment Plan Anesthesia (Ax) Mode
  • Front Desk Guide
  • Instinct Treatment Plan Administrator Guide
  • Instinct Treatment Plan Business Office Guide
  • Outage Guidelines
  • Cornerstone Integration
  • Task List User Guide
  • User Roles and Permissions Guide
  • Instinct Treatment Plan Quick Reference Guide
  • Outpatient and ER Workup Guide
  • Common Hospitalization Workflows
  • Rounds/Case Review Guide
  • Missed Charges Guide
  • Charge Auditor's Guide
  • Instinct Treatment Plan Controlled Substance Report
  • Student/Draft Mode Guide
  • Ordering, Charging, & Changing Fluids, Additives, and CRI's
  • Maintaining Instinct
  • Manual Check In/Out Guide
  • How Instinct Captures Charges
  • Streamlining Charges - Instinct Tips and Guidelines
  • Dictation Programs in Instinct
Instinct Treatment Plan Training Videos, Quizzes & Webinars
  • Instinct Academy
  • ITP Training Guide Quizzes
  • 1 - General Overview
  • 2 - Status Board
  • 3 - Status Board Advanced Features
  • 4 - Treatment Sheet Overview and Completing Treatments
  • 5 - How to Make a Treatment Sheet
  • 6 - Vitals Screen
  • 7 - Patient Safety Warnings
  • 8 - Invoice
  • 9 - Admin
  • 10 - Assign To Me Button
  • 11 - Fluids, Additives, Transfusions, and CRIs
  • 12 - Using Instinct on TVs and in the Outpatient and ER Environment
  • 13 - One-Off Treatments and My Board Quick Switcher
  • 14 - How to Edit a Treatment, Discontinue, and Complete a Treatment in the Past
  • 15 - ITP Ax Mode Training Video
Instinct Academy Webinars
  • Instinct Academy
Instinct Treatment Plan ProTips
  • Filters/Sorting Guide
  • Insulin Therapy Guide
  • Routine Maintenance of Instinct
  • I cannot send charges back to Cornerstone
  • Patients are no longer checking in/out of Instinct
  • I already audited this bill, but now all the charges are missed again
  • Patient Safety Warnings For Chemotherapy Medications
  • Accessing Plumb's Drug Formulary in Instinct
  • Instinct Treatment Plan Assign To Me
  • 24 Hour Treatment View
  • Reopening a treatment sheet
  • Status Board not showing all patients
  • How do I mark a patient as deceased?
  • Merge or Transfer Patients to a New Account
  • How do I skip or not complete a treatment?
  • Common OP/IP Product Groups
  • How do I record vitals if the patient isn’t due for them now?
  • Differences between Optional q1h Frequency, Every 1h, PRN, and UC
  • How do I view a previous Tx Sheet or download/print a Tx Sheet?
  • Alerts Guide
  • Communication Tools in Instinct
  • Weight Calculator (optional)
  • Advanced Patient Search
  • Handy Keyboard Shortcuts
  • How Cubex/Omnicell work with Instinct
  • Patient changed owners mid-visit, how do I document this in Instinct?
  • Adding order notes, call parameters, or specific instructions to a treatment
  • Do orders reschedule automatically if I complete a treatment before/after the scheduled time?
  • Copy All Medications
  • Viewing Discontinued Medications
  • Other/Miscellaneous orders
  • How do I exit full screen so I can minimize Instinct?
  • My charges are not syncing
  • Multi-frequency orders using tabs
  • Using Emojis in Instinct
  • Vital Notes
  • How do I print a Tx Sheet?
  • How do I copy/paste vitals?
  • How Do I View or Change the Code Status?
  • Adding a One-Off treatment
  • Who Added, Changed, or Discontinued an Order?
  • Adding an Alert that doesn’t exist
  • Automatic Charges
  • Update Patient/Client IDs
  • Bulk Edit On Treatment Sheet
  • Can I change my PIN or login credentials?
  • Workflow Tags
  • How do I indicate other Patient Care Team Members?
  • Patient Safety Warning Systems
  • Triage Tags
  • How does Instinct handle Daylight Saving Time?
  • How do I set up an on-the-way patient?
  • How do I copy/paste from Instinct
  • How do I edit completed Vital entries?
  • How does My Board and pinning work?
  • How do I move the tx sheet if my patient was transferred to our other location?
  • Why is there no calculator for this medication order?
  • How to edit/delete a completed treatment
  • Creating/editing a Vital product
  • Do product prices automatically update when edited in our Practice Management System?
  • Viewing vitals from another visit or across a patient's lifetime
  • Why is there a money symbol next to some orders?
  • Force Check-Out
Instinct Treatment Plan Technology Guidelines
  • Hardware & Technology Guidelines
  • Routine Maintenance of Instinct
  • Instinct System Status
  • Cornerstone Integration
  • TV Mode/Whiteboard User ID
  • How to access Instinct from a web browser
  • How do I put Instinct on a TV screen?
  • Installing Instinct on Home Computers
  • Internet & Power Outage Guidelines
  • 'Instinct needs to authenticate your practice' message
  • How do I switch hospital locations?
  • I forgot/was never given a login PIN
  • Installing Instinct with other practice software
  • Installing Instinct with Vetspire
  • Installing Instinct with Cornerstone - ImproMed - AVImark
Instinct Treatment Plan Release Updates
  • December 2022 Instinct Release Updates
  • November 2022 Instinct Release Updates
  • September 2022 Instinct Release Updates
  • August 2022 Instinct Release Updates
  • May 2022 Instinct Release Updates
  • February 2022 Instinct Release Updates
  • October 2021 Instinct Release Updates
  • September 2021 Instinct Release Updates
  • August 2021 Instinct Release Updates
Instinct Treatment Plan Onboarding Documents
  • Cornerstone Integration
  • Medical and Workflow Guidelines
  • What is a Superuser?
  • Instinct Treatment Plan On-Site Go-Live Guide
  • Instinct Virtual Go-Live Guide
What is a Superuser?
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What is a Superuser?

Leading the Change to Instinct


Congratulations on being an Instinct Superuser! Your hospital has carefully selected you to assist the Instinct team for a successful go-live. We can’t wait to start working with you.

After 150+ successful Instinct go-lives, we have found that one of the best ways to make Instinct a success is by empowering individual leaders on the team. After reviewing either our training manuals/videos or viewing a demo with one of our team members, we ask that each of you share your list of questions or possible concerns. (If you don’t have any, that’s great!)

We will then set a time to meet with your hospital superusers to come up with a plan for how best to lead the change.You will be getting to know the Instinct support team a lot more over the next few weeks, and we’ll be available to answer any questions you have prior to the go-live.


We’ve outlined some helpful FAQs below:

What is a superuser?

  • Superusers are team members at the hospital who have become familiar with Instinct in advance and are involved in additional training prior to go-live so they can lead their teams during implementation. Superusers also help answer workflow questions from team members, promoting a smooth transition to Instinct during and after go-live.

How many superusers should my hospital have?

  • We typically recommend having 1 superuser assigned per shift or per service (especially for evening/overnight shifts) during go-live.

What’s the difference between a superuser and an admin user?

  • Superusers are more of a “go-to” person and utilize additional training to lead the rest of your hospital staff. Superusers can provide insight on your practice’s workflow processes.
  • Admin users are the few hospital leaders able to edit products and groups, manage team members, and perform additional admin-related tasks when it comes to setting up and maintaining Instinct. Admin users can also be superusers!

What are my responsibilities as a superuser during go-live?

  • Be the positive voice helping to explain how awesome Instinct is!
  • Be involved in coordinating demonstration times with your admin team during go-live so all team members are able to attend. We typically recommend scheduling 2-3 demonstrations per day for medical staff (1-hour sessions) and front desk staff (30-minute sessions).
  • Assist your team in transitioning hospitalized patients from their current treatment sheet to Instinct. Encourage them to enter this information themselves as this is the best way to learn Instinct.
  • Be easily available during go-live to help answer questions from your team.
  • Act as a liaison and communicate any workflow challenges/questions to the Instinct team.
  • Continue to lead your team and answer questions after go-live.
  • Assist in training new staff members with Instinct.
  • Develop an ‘Instinct Committee’ at your hospital and meet weekly/biweekly after go-live to address and communicate workflow changes since using Instinct.

Pre-Training Checklist for Superusers

  • Understand how to explain the connection between Instinct and your practice software
  • Understand how patients are checked into Instinct (Connected vs. Manual)
  • Using the Filters and the importance of assigning Doctor, Ward, and Service for all patients
  • Using the ‘Ready to Go’ and ‘Ready to Admit’ icons and how they will work best for your hospital
  • Triage Tags and the different ways to use them effectively at your hospital
  • How to move patients from board to board and when
  • Understand how the exam and Hospitalization drop-down works and their charging frequency
  • Using OP/IP Product Groups and specialty services
  • Using Bulk Edit and bulk discontinue features
  • Ordering medications and using our drug calculator and Plumb’s features
  • How to order and update IV fluids, CRIs, and IVF Additive orders
  • How to Edit Completed Treatments
  • How to ‘Not Complete’ a treatment and reschedule
  • Using the ‘Assign to me’ icon
  • What the Invoice icons mean
  • How special fees/timed fees work with Automatic Charges
  • How charges work for unconnected vs. connected hospitals
  • How charges get to the Instinct invoice

Helpful Training Tools

  • Careville: Careville is our online help desk, where you can find user guides, training videos, and tips for becoming an Instinct pro—fast.
  • Hardware and Technology Guidelines
  • Medical and Workflow Guidelines
  • Virtual Go-Live Guidelines
  • On-Site Go-Live Guidelines

💡 ProTip: For more information about what it takes to be a Superuser, check out this awesome Pick The Brain article: Meet the Superuser: Our #1 Tip for Adopting New Veterinary Software

CONTACT US

Instinct Science
54 East Oakland Ave
Doylestown, PA 18901
sayhi@instinct.vet
866.267.1818
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